Nothing new to learn on Monday morning.
The move happens on our side. The people who use the mail mostly notice that it still works.
Opens in the Outlook you have
No add-in to install and no new app to learn. Desktop Outlook talks to ctxmail directly, and folders, rules, categories and shared calendars are waiting when it opens.
Same setup on every phone
iPhones and Android phones add ctxmail as an Exchange-type account, the way most people already have their work mail, so mail, contacts and calendar keep syncing.
Customers see no change
Mail goes to and from your own domain, distribution lists included. If anyone notices a difference, it is usually that there is less junk.
What you get that an old Exchange server never gave you.
Junk filtering trained on your inbox
Once an hour the filter studies what your people flag as junk and which messages they answer. It sharpens the longer you use it, and we keep tuning it instead of leaving it on factory settings.
A single password
Webmail, shared files, calendars and the password vault sit behind one sign-on. A password change happens once, not four times.
Mail that stays on our hardware
Mailboxes live on servers we own, with three separate backups. SPF, DKIM and DMARC are configured properly, and ctxmail scores 9 out of 10 on the standard deliverability test.
Recovery is a procedure, not a panic.
We wrote our own tools for running ctxmail, so the jobs that used to mean a long night are routine.
A patched server, same settings
When a serious security hole is announced, we stand up a clean, fully updated mail server and move you onto it within minutes. Addresses and settings carry straight across.
Get back what was deleted
Anything from a whole mailbox down to a few messages, a calendar or a contact list. Restores land in a folder of their own, so nothing current gets overwritten.
Change site without the fuss
We can move your company's mail to another of our sites. We prepare the DNS changes for your provider and check them before anything switches.
- Risky operations need approval from a named engineer's locked machine, and every one is logged.
- Copies made for a restore are encrypted, then wiped once the job is done.
- Updates are tried on a separate server before they go near live mail.
The switch itself takes one working day.
The heavy lifting happens beforehand: mailboxes are copied across in the background while you keep using your current system. On the day, we change your mail records and new messages start arriving on ctxmail within minutes. Then we compare item counts for every mailbox and sign them off together.
One aviation customer's nine mailboxes, the biggest holding more than 100,000 items, switched at 11:05 and were fully checked by 13:10.
- SurveyWe list what you have: mailboxes, distribution lists, shared calendars and the phones that connect to them.
- CopySeveral days of background copying while your team works as normal.
- Cut overAt a time we agree, your domain's mail records are repointed and Outlook and phones are reconnected, normally without a site visit.
- Sign offItem counts are checked and agreed for each mailbox. The old server stays on for an agreed period before it is switched off.
Common questions
Is ctxmail the same thing as Microsoft 365?
No. ctxmail is our own platform on our own servers, with no Microsoft cloud involved. Outlook connects to it the way it connected to Exchange, so for your team it feels the same.
Do we keep our email addresses?
Yes. Your domain, every address on it and your distribution lists all stay as they are.
Where is our mail kept?
In the UK, in our own data centre in the Thames Valley, on servers Caultex owns and manages, with three separate backups.
Can ctxmail run on our own servers instead?
Yes. ctxmail can run in our cloud or on hardware you own.
Will we lose work during the move?
No. You keep using your current system while mailboxes copy in the background, and the switch is made at a quiet time you choose. Item counts are reconciled afterwards so nothing goes missing unnoticed.
Tell us about your mail today.
Our cloud or your own servers, your choice.
How many mailboxes, and what are they on now? Exchange in a cupboard, Microsoft 365, something else. We'll reply with a fixed price for the move and a date to do it.
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